To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase which can be emailed to firstname.lastname@example.org
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing items for reasons not due to our error.
- Any change of mind returns.
- Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return query is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return/claim is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
*CHANGE reserves the right to refund postage fee at our discretion.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially processed.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Unit 8, 15 Rodborough Rd, Frenchs Forest, NSW, 2086, Australia
To return your product, you should mail your product to:
Unit 8, 15 Rodborough Rd, Frenchs Forest, NSW, 2086, Australia
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping back an order over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.